Why do you charge shipping?
Shipping cost money. If we offered free shipping on all orders our prices would be inflated to cover the cost of shipping. That's not how we do business here, never have, never will.
Do we guarantee our products?
We guarantee that every product we sell will be as pictured and described and will be free from defect in material and workmanship.
This guarantee does NOT apply where there has been a failure of the goods due to misuse, improper assembly, neglect, accident or
noremal wear and tear.
What is your Return Policy for broken or defective items?
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine
whether a credit or replacement is in order. You must contact Cornerstone Yard and Garden within 10
days of receipt of merchandise so that we can process your claim in a timely manner with our distributor. Keep the
original carton and damaged merchandise until the claim is resolved.
What is your Return Policy for non-broken, non-defective items?
Returns for non-defective, non-broken items must be made within 10 days of the receipt of the items. There will be a 25% restocking fee on all non-defective, non-broken items. Please note that the original shipping charges will not be refunded on non-defective/non-broken returns. Please contact us for a return authorization as returns will not be accepted with this RA number. Please be prompt in sending your items back to our distributor because we cannot issue a credit on your credit card until our distributor receives your returned items.
Merchandise must be returned in its original inner and outer packing and must be in resalable condition. The merchandise, merchandise outer packaging, and the inner packing must bear no unnecessary markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.Returns will not be accepted after 10 days due to the fact that we have to process your return with our distributor.
If a customer refuses delivery of an item, and the order cannot be delivered, the 25% restocking fee will automatically apply and shipping charges will not be refunded.
What methods of Payment do you accept?
We accept MasterCard, Visa and PayPal. All payments should be made in U.S. dollars.
What is your shipping policy?
Due to the restrictions placed on us by our distributors, we only ship to the USA (including Alaska and Hawaii)
and Puerto Rico. Due to the risk of credit card fraud associated with orders placed by individuals with PO Boxes, currently we
are not accepting orders from individuals who reside at PO Box addresses.
What if an item is on backorder?
Backorders occur when the distributor is out of certain items or when there are too few items available for
ordering. We make a conscious effort to avoid listing any items that are on "backorder status" on our
section pages. In the rare instance that an item is on backorder, we will notify you within 48 hours of the order
and find the best resolution for the order.
Can I order by mail, fax, or phone?
No. At this time, only Internet orders are taken.
Will you charge sales tax?
Sales tax will only be added to orders being shipped to Wyoming.
Is my credit information safe if I order online?
Yes. When you place an order with us, your order is processed on a secure server.
Why do you need my email address?
We need your email address to send you an Order Confirmation. Also, having your email address will assist us
in contacting you in case we have a problem with your order.
What business name will be billed to my credit card?
Cornerstone Marketing and Sales, LLC is the parent company for Cornerstone Yard and Garden.
Cornerstone Marketing and Sales, LLC will be the name reflected on your credit card statement.
